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Microsoft renamed Dynamics 365 Marketing to Customer Insights in September 2023. The enhanced
version now incorporates Copilot and integration with Artificial Intelligence (AI), enabling
your marketing team to make well-informed decisions and cultivate strong client relationships
on a global scale.
An application for your marketing team helps you to know your customers better
by generating specific segments from marketing campaign data and AI recommendations.
It breaks down your existing siloed systems with Next GenAI to enhance your sales, marketing, and service teams so you can deliver a contextualized experience at every touchpoint.
Implement It Now!
Your every customer-facing employee can easily access actionable insights to create personalized customer experiences in real time.
Automate your customer journey workflows to acquire more customers, close more deals, and resolve issues faster.
Your team can do segmentation based on your target audience while generating personalized content and building a tailored customer journey.
With Copilot onboard, your customer support teams can promptly address customer issues and resolve cases faster than before.
Being a business owner, you need to overcome the daily hurdles with a strong solution in place. We have listed the major challenges in marketing.
Ineffective lead nurturing and conversion strategies.
Lack of marketing automation and workflow efficiency.
Limited cross-channel integration due to technical complexities.
Fragmented and unclear customer journey insights.
Difficulties in measuring accurate audience demographics.
Inefficient campaign management and collaboration across teams.
Boost your customer engagement and loyalty effortlessly.
Increase your conversion rates and drive sales growth.
Enhance your brandperception and customer satisfaction levels.
Personalize interactions to enhance lead engagement and conversion.
Seamlessly automate lead nurturing processes, saving time.
Track lead behavior and preferences for targeted and effective marketing strategies.
Maximize targeted marketing efforts for higher ROI.
Enhance personalization and customer engagement for loyalty.
Optimize resource allocation by focusing on high-value segments.
Elevate your customersatisfaction and retention rate to the fullest.
Resolve your customer issues promptly, enhancing brand reputation.
Foster long-term relationships with your customers, driving repeat business.
consecutive year as a Leader
in Ability to Execute
Consolidate your customer information, automate existing/new workflows, stay informed of your customer demographics, and do precise marketing.
Craft meaningful customer engagements, run multichannel campaigns, and develop content according to your buyer persona.
Gain deep insights into campaign performance, customer behavior, and market trends to drive informed decisions and optimize your marketing.
Automate your processes to streamline marketing workflows. Deliver the right message at the right time without manual effort.
You can stretch or shrink your marketing plan as per your demands. D365 Marketing helps you evolve with agility.
Integrate seamlessly with other business applications, ensuring cohesive data flow and maximizing marketing effectiveness across your business.
Dynamics 365 Marketing stands out as the top customer engagement solution present in the market. It offers a range of features that enable you to retain customers effortlessly.
Achieve optimal loyalty by creating campaigns that are precisely tailored to your audience's preferences, effectively driving their interest, commitment, and business growth.
Ensure seamless and timely delivery of products by gaining accurate insights into production needs, optimizing resource allocation, enhancing operational efficiency, and continuously monitoring feedback from customers.
Use the duo to develop the next BIG solution! Integrate your CRM and ERP effortlessly to access extensive customer data while optimizing your business operations.
Employ advanced tools and analytics to fine-tune marketing strategies, facilitate individualized engagements, and effortlessly maximize the impact of campaigns.
Optimize data management processes to ensure the accuracy, consistency, and accessibility of data, empowering decision-makers and fueling business success.
Broaden the horizon of knowledge to let your business prosper.
From ideation to implementation, we assist you at every step of your business growth journey, and our subject matter experts ensure your organizational agility as per your vision.
Dynamics 365 Customer Insights drives growth through targeted campaigns, personalized customer interactions, and comprehensive analytics, empowering businesses to expand their reach and drive revenue.
It offers robust analytics, tracking campaign performance, customer engagement, and ROI, providing actionable insights to optimize future strategies.
Yes, it offers extensive customization options, allowing businesses to tailor the platform to their unique needs, branding, and workflows.
Dynamics 365 Marketing seamlessly integrates with other Microsoft applications such as Dynamics 365 Sales, Outlook, and Power BI, ensuring cohesive data flow and maximizing productivity.
Dynamics 365 Customer Insights enhances customer engagement through personalized communications, automated workflows, and targeted campaigns, fostering stronger relationships and loyalty.
Yes, Dynamics 365 Customer Insights ensures compliance with data privacy regulations such as GDPR, with built-in security features and tools for data protection and consent management.
Yes, D365 Customer Insights caters to SMEs, offering valuable customer insights and analytics to drive marketing strategies and business growth.
Yes, Dynamics Solution and Technology can deploy a custom marketing solution on-premises using Dynamics 365 or ClickDimension. However, currently, we are providing in-house implementation services to Europe, Africa, and Middle East-based (CRM4) organizations.
Dynamics 365 Customer Insights offers seamless data migration tools and support, enabling your business to transfer data from your traditional solutions with ease and accuracy.
Yes, Customer Insights (journey) and Marketing are the same. It used to be two different solutions, but in Sep'23, Microsoft changed its name from Dynamics 365 Marketing to Dynamics 365 Customer Insights (journey).
